Steyr as of last week has no Warranty support in the USA

Discussion in 'Industry News' started by Guest, May 18, 2005.

  1. Guest

    Guest Guest

    I just got off the phone with Tony Rosetti of SteyrUSA. Diamond Trail Shooter supply is no longer the warranty center for the Steyr Line. I currently have a pistol there and it is now in limbo. They do not have a new repair faculty as of yet. To make matters worse they do not have any S frames and I will have to wait 3 to 6 months for the new SA1 frame to be produced to get my gun back. Until then I am shit out of luck. At this point if you have a pistol there, if they have the parts on hand they will fix it if not you will be up the same creek that I am. Eventually when the new faculty is up and running Diamond Trail will send the guns over to the new facility at no cost to the consumer and then after some amount of time you will get your gun back. This applies to all Steyr guns not just pistols.

    I guess this is why Steyrs cannot get off the ground in the US. They are killing the momentum that the CDNN and Davidson blowout of the older models has created in the last year or so. I am so pissed off right now. I think I may just dump my Steyr pistols and move on. Anyone want to make an offer fo ra Steyr S9 with 3 mags, Steyr leather holster and a factory box and manual? I know I will regrett it if I let it go but I just can't support companies that don't support their product.

    Rellascout
     
  2. Deluxe247

    Deluxe247 Supporting Member

    2,497
    2
    0
    That sucks. :x

    Hopefully Frederic (SteyrFactory) will respond to this and let us know what the official word is regarding warranty info.

    -D
     

  3. madecov

    madecov Active Member

    1,190
    3
    38
    Really Really sucks. I love my M40
    It is so much way better than a Glock, but if Styer can't get it's Sh*t together they will never have a peice of the US market and we all have an orphan handgun better left in the safe than being shot.
     
  4. Guest

    Guest Guest

    Are we just talking about warranty service? Are parts still available? I'm assuming that we can still send the pistol SOMEWHERE if it needs a repair, right? For under $300, I can deal with losing warranty service. I don't LIKE it, but it's not something that's going to make or break my enjoyment of the S9.

    -Raj
     
  5. Matches

    Matches New Member

    234
    0
    0
    One of the reasons I bought my M9 thru Davidson's was their Life Time Warranty. I hope I never have to use it but it sure used to give me piece of mind. I hope for all our sakes this situation is resolved quickly.

    Matches
     
  6. Guest

    Guest Guest

    One of the reasons why I purchased the M9 was the incredible number of positive posts in many forums. As some know, I was about to purchase a G19 but decided on the Steyr.

    Steyr needs to realize that others will not purchase their pistols given no warranty and spotty customer service.

    I like the M9 a lot and look forward to many years service with it. Too bad that it might be my only Steyr if the company doesn't get their you-know-what together.

    Are you reading Steyr? :wink:
     
  7. madecov

    madecov Active Member

    1,190
    3
    38
    I love the way the Styer feels in the hand. I really Really wanted to get a new M40-A1. If support is going to be this spotty I may have to rethink my Polymer gun choices.

    I was hoping the M40A1 would be the perfect duty gun.
     
  8. Guest

    Guest Guest

    I kinda look at it this way, I bought this M9 from CDNN knowing that it's a closed out item and usually means that its buy at your own risk. For 279.00, I think its a great deal, if it gets even lower, I will buy another, or if I find one used, I will buy it so I will have a second for parts.
     
  9. FlaChef

    FlaChef Guest

    I would love to get a response both from diamond trail and steyr on this one.

    untill then I will reserve comment.
    Is this industry news as it is all steyrs?
     
  10. RangerM9

    RangerM9 New Member

    192
    0
    0
    yikes...

    well...that does indeed bite....but i will just keep my finger crossed and hope nothing goes wrong with mine....and if they do get a new service set up...great...if not...well...i may have to pick up another 9mm of some sort for back up use.....9mm is just too fun to shoot....
     
  11. Deluxe247

    Deluxe247 Supporting Member

    2,497
    2
    0
    Indeed it is my good man. MOVED.

    -D
     
  12. ministerofdeath

    ministerofdeath New Member

    925
    0
    0
    Yet, another example of why the leadership over at Steyr Mannlicher needs to be replaced. The United States is the largest private firearms market in the world and they repeatedly ignore problems here and do little to prevent them. Kills me that such a wondeful handgun is being marketed and supported by people, who excuse me for saying so, have no idea what they are doing.

    Seems to me that backing up your product by making parts and service available is a huge factor in selling any firearm. I'm sure they have made a relatively large profit in just the selling of parts alone within the United States. Yet, they have allowed a large gap in who is going to provide services to take place that will have a negative impact on their reputation and ability to make money.

    Is Steyr in the business of making money or not? Maybe, I'm wrong, maybe I'm blowing this thing out of proportion and I certainly hope I am. Just wish that Steyr had half the management and marketing skills of GLOCK to go along with a superior weapon.

    As an American I've always thought that the best man should win. Make the best product and you will sell more then the other guy if you can distribute it for a reasonable price. Steyr makes a GREAT product and they sell it at a very reasonable price, but they are getting killed by companies with inferior products. BURNS ME UP. The company needs a complete overhaul in middle to upper level management.

    I"M KEEPING MY STEYR AND HOPE FOR THE BEST FROM STEYR IN THE FUTURE, BUT I"M NOT HAPPY ABOUT HEARING ABOUT SIMPLE PROBLEMS THAT ARE MADE INTO HUGE ONES.
     
  13. Guest

    Guest Guest

    A total disconnection between products and needed service support. If we think about Glock and its operation in the US, its a wonderful case study for MBA program in any university.

    They appeared in the Wondernine scene as a nobody, and proliferated market with polymer pistol by storm and pretty much cornered the LE & Govn't markets.

    Literally everywhere you go, there's Glocks. In funstore, on the hips of LE, in movies and TV show. A 10 yr old can tell you what a GLock is.
     
  14. Guest

    Guest Guest

    What a great typo!
     
  15. madecov

    madecov Active Member

    1,190
    3
    38
    Funny thing is that despite the Glock's popularity, it really isn't all that frewat a gun.
    yeah it is reliable, corrosion resistant , light weight, high capacity. But when you get right down to it, it's a simple basic gun with a bad trigger and a bad grip angle.

    I have owned several Glocks in the past. I think the M series is far superior. The Styer M is what the Glock should have evolved into.
     
  16. Guest

    Guest Guest

    Yup, a funstore as it should be...

    Right that, a glock is not a great pistol, and Steyr is much better in many respect. Steyr's parts reminds me of the pre USP era HK quality.

    Glock is total utilitrian in its design. It does everything well enough but not great. Of all the pistols, I CCW my G22C and XD, leaving my SIGs and Kimbers for the range.

    I do find that I can shoot my 22C much faster than my SIGs and Kimber, maybe b/c the ports.

    Glock is all marketing at its finest, even better than SIG. SIG is coming around though and I think we can see more of SIG involvement with the civilian shooting scenes.
     
  17. Nick1

    Nick1 New Member

    9
    0
    0
    Amature hour at steyr

    I just can't repeat it enough . . . and now you understand The problems at steyr are a true.

    I TOLD YOU SO!!!!!

    Nick
     
  18. Guest

    Guest Guest

    Karl Walter Steyr USA

    Hello Nick,

    Do you think that Mr. Walter will be doing business as usual at Steyr USA?
    After all he headed up Glock USA during it's meteoric rise here.


    Fast
     
  19. Melvin

    Melvin New Member

    14
    0
    0
    Here's a snip from an e-mail I got today-"We are bringing the warranty and parts operation in house. Its going to take a couple of months to get set up." Other than that Diamond Trail will sell any parts they have left, according to the rst of the e-mail.
     
  20. Guest

    Guest Guest

    Steyr USA support sucks!!!!!

    Well it turns out that Tony Rosetti of SteyrUSA is a liar. I got a UPS notice on my door today which was for my pistol. Diamond Trails sent it back to me. Now I am out $35 for the UPS shipping and still have a broken frame and an unusable paper weight. Tony told me that any pistols that were not fixed would be sent to the new facility when it was up and running and it would not be shipped back to me. Well he lied. This company sucks.

    I will never buy another product from them and will make it my personal mission to tell people how bad their service is. I hope they never sell another fu..king pistol in this country. This is no way to treat the consumer and I hope they end up paying for it in lost sales. I hope they never capture any of the US market and go belly up.

    I am going to sell my s9, my leather and my s40 and s9 mags. I would sell my s40 but I can't a push my troubles on to someone else. Make me an offer and they are yours. I refuse to support a comapny that dos not support the consumer.


    Rellascout