First off, I will quite happily say that Steyr's customer service is AWESOME. I just called them about my FTE problem, and the phone didn't even ring twice before it was answered by a real live human being, not just an automation that gave me a bunch of options. I described the problem and was transferred to Jeff in service who again was great. Listened to the problem, concluded that since the gun likes to pull the casing about half way out and then let go, it's almost definitely an extractor/spring problem. So, on to my question. He said he could ship an extractor out to me, but if I sent the gun back, he'd put 100 rounds thru it to make sure it was functioning properly. To me, that's good insurance. So, I know there are a couple ways to ship a gun; one is the expensive way of overnighting it with a special firearms shipping label. The other, I believe, is to disassemble it and send the parts wrapped up and then it is shipped as "tools" or "parts". Anyone have experience with this? I'm on the west coast, so shipping will be quite pricey if I overnight it as a whole unit. Once again, thanks to Steyr for having great service!!