Nice, you can't ask for more than that...you had a problem they fixed it without you having to go through alot of stress of dealing with some of the rude folks that can be found in that line of work for other firearms.
Excellent Customer Service from Steyr Arms, Inc.
Folks - This is something I posted on a couple of other forums. I finally got to the computer with my user name and password on it so I could post it here. 
A few months back, I picked up (cheap!) a used Steyr M40. I wanted a .40 S&W, and I wanted a plastic gun, and I DIDN'T want a Glock. It wasn't the Steyr I really wanted - that one has a full stock and is chambered in 6.5x54 - but it would do.
When I finally got a chance to wring it out, I found that it choked on any ammo that said "Winchester" on it ...failures to extract. It wasn't too happy with Remington-UMC hardball, either. It's the first modern autoloader I had that choked.
I found the information on the new distributor, Steyr Arms, Inc., and sent it to them with a letter detailing the problems I had. That was right after Christmas.
It came back this morning. I called and talked to the gunsmith who worked on it, and asked him what he had done to it. He told me that he had basically replaced the entire insides, including the subframe that had the rails on it. He took the time to answer my questions, and it turns out he's a retired Federal LE firearms trainer/armorer, and a really pleasant guy to talk to.
I went to the range when I finished work for the day, and went through 150 rounds of Winchester Ranger 155 grain JHPs, 60 rounds of Remington-UMC 180 grain hardball, and 31 rounds of Remington 155 grain JHPs. The gun didn't even think about stuttering.
I sent them a used gun that was sold five years before they became the distributor, and they fixed it right, and didn't charge me a dime, and they were nice to deal with. It doesn't get much better than that!
A few months back, I picked up (cheap!) a used Steyr M40. I wanted a .40 S&W, and I wanted a plastic gun, and I DIDN'T want a Glock. It wasn't the Steyr I really wanted - that one has a full stock and is chambered in 6.5x54 - but it would do.
When I finally got a chance to wring it out, I found that it choked on any ammo that said "Winchester" on it ...failures to extract. It wasn't too happy with Remington-UMC hardball, either. It's the first modern autoloader I had that choked.
I found the information on the new distributor, Steyr Arms, Inc., and sent it to them with a letter detailing the problems I had. That was right after Christmas.
It came back this morning. I called and talked to the gunsmith who worked on it, and asked him what he had done to it. He told me that he had basically replaced the entire insides, including the subframe that had the rails on it. He took the time to answer my questions, and it turns out he's a retired Federal LE firearms trainer/armorer, and a really pleasant guy to talk to.
I went to the range when I finished work for the day, and went through 150 rounds of Winchester Ranger 155 grain JHPs, 60 rounds of Remington-UMC 180 grain hardball, and 31 rounds of Remington 155 grain JHPs. The gun didn't even think about stuttering.
I sent them a used gun that was sold five years before they became the distributor, and they fixed it right, and didn't charge me a dime, and they were nice to deal with. It doesn't get much better than that!
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