Customer Service Steyr Arms - AA++

Discussion in 'M, C, L and S Series' started by kfobian, Feb 5, 2014.

  1. kfobian

    kfobian New Member

    I just wanted to brag about the customer service at Steyr Arms in Bessemer, AL. I found a M40 built in 1999, bought as my very first handgun. Being new to the sport and concealed carry I wanted a safe gun, so I really liked the key locking feature.

    When I opened the box I discovered that the key was missing, so I emailed through their web site. I quickly got a response from Jeff and after a short back and forth via email and phone calls I got the key mailed to me.

    So here is the kicker. I received the key and quickly discovered that the lock was chewed into a weird shape, I didn't know what the key looked like until I got it, needless to say the key didn't work.

    I called Jeff and emailed him my issue and within an hour or so I got a response saying: "I will send one out"

    How awesome is that??? They absolutely ROCK at Steyr.

    Thank you
  2. misterlarry

    misterlarry New Member

    Great to hear your story. Thanks!

  3. Kennydale

    Kennydale New Member

    Greetings From Richmond/Rosenberg, TX

    Thanks for that report. I am contemplating a second firearm purchase for 2014 Steyr and the M40-A1 is on that list.