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Discussion Starter · #1 ·
Just bought an S40 from a fellow forum member. Took it shooting - performed great.
During detailed stripping I discovered a crack in the slide below the hole where guiding rod with a spring are sticking out from the front of it.
And I was so happy with the gun...
I don't think it's safe to shoot.
Any opinions on how I can have the slide replaced?
Thanks.
 

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have you tried to contact Steyr USA ?

That's about all I can think of as far as getting repair/replacement.
 

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Discussion Starter · #5 ·
madecov said:
have you tried to contact Steyr USA ?

That's about all I can think of as far as getting repair/replacement.
I sent them an email, no reply so far.
Do you know if there is a number I can call?
 

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The service center address:

Steyr Arms, INC.
5977 Steeplechase Blvd.
Cumming, Ga. 30040
Phone number 770-888-4201

-----------------------------------------

Office info:

Steyr Arms, INC.
P.O.Box 2609
Cumming, GA 30028
Email: [email protected]
 

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Discussion Starter · #8 ·
WorldPax said:
Try a little JB Weld. Fix'r right up. Color it in with a black sharpie.
I am not too sure about this.
I would have to somehow pry the two parts open in order to apply JB Weld inside the crack.
If something like this ever happened to a Glock, the company would exchange the slide no questions asked. This is a "major malfunction".
 

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I dont think anyones arguing that it is a major malfunction.. Can you be sure the Guide rod and spring in the weapon is Original or do you know if it has been altered or replaced? No that this would void any warranties however , I could possibly see a guide rod doing that to the frame if it was stronger than the factory one. Hopefully steyr will replace it without much hassle.. however if they dont , i know personally , id be out getting somethin with a lot more end user support. As much as Glock is an arch rival. i gotta say the service and parts are plentiful.. Belive me i cant wait fot the day i see a Steyr Banner and a booth full of accessiories and parts at the gun show instead of a Glock one. But things are not looking pretty at the present...
 

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Discussion Starter · #12 ·
Re: Hmmm, stress fractures happen.

ministerofdeath said:
What is your serial number series on the pistol? 16XXXX for example, don't give the full serial number obviously.
Slide is 0226XX.
Why?
 

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we're kind of unofficially keeping track of what numbers have what problems.

they weren't all made at the same time during the same run.

as i compared my 34xxx to my friends 15xxx, it was immediately obvious to the naked eye that the 34xxx casting of the sub frame was much "nicer". finer grain, less pocket, crisper edges etc..

it seems to me that the 34xxx are the ones having trigger reset problems.

26xxx being between 15xxx and 34xx might have been an attempt to improve on the metalurgy or machining process.

obviously none of this fixes your gun (sorry to say) but... there have been a couple of guys who sent their pistols in and got some repair work done. you've certainly got a candidate for some special attention from the customer service department.

as an aside (and more unpleasantness) check the plastic frame. as you look in the top of the frame with the slide off, there are two square pieces of plastic that the front of the trigger group dogs against. the guide rod goes between these two pieces of plastic. these two pieces of plastic are known to break in s40 s. if you see cracking in the pieces of plastic, try to get a new frame too.

it happens when the slide batters these pieces of plastic during recoil.

s40s have a cut that m9s don't (don't know about m40 or s9)

with the slide off and the barrel removed, look at the muzzle end of the slide exactly where your crack is. on the back side of that crack you'll most likely see where some metal has been removed. say 20 thousandths. m-9s don't have this. this is where the slide slams into plasic pieces during recoil, and also where steyr took out some frame rigidity shortening the barrel length. i think steyr knew they were cutting it close in this measurement, even with removing material from the slide. you might even notice more than 20 thousandths, as they could have attempted a deeper cut to lessen the chance of recoil causing a cracked frame.

i thought about grinding another ten thousandths off of mine to keep it from happening, but seeing your slide break certainly dissuades me.

just thought you should check now cause you might be in line for new...everything.

hopefully the s40 a1 will be more sorted out. to me it's the best combination of everything i was looking for.
 

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Discussion Starter · #14 ·
Called Stayer today, spoke with Alan (service manager).
Shipping the gun tomorrow, hopefully they will replace within a month.

Will keep you posted.
 

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great to know that steyr america is willing to support their customer base!
 

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Send it in and bare with them. Remember they are just getting started here and it may be slow.

Good Luck
 

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Discussion Starter · #18 ·
madecov said:
Send it in and bare with them. Remember they are just getting started here and it may be slow.

Good Luck

Thanks.
Sent it today. Will keep everybody updated.
I guess, I am the first "lucky" one to have a real cracked slide on a Steyr. :cry:
 

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Steyr is trying to make a major commitment to the US market. They will make it right.

Once you have it back, you will have a fine defensive weapon
 

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Discussion Starter · #20 ·
Update.
Spoke to Steyr today - no new Steyr S40-A1 :( in the nearest future for me.
Steyr gave me a choice of replacing my broken S40 with a new M40, M9 or M357 A1s.
I took an M40.
 
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