I have a Steyr S40-A1 that I bought brand new. It had problems with ejection and such so I contacted customer service and had quick resolution with them sending me a new extractor.
I installed the extractor and went out to shoot it and the trigger went bad. It doesn't reset. You pull on the trigger and it wont move. You rack the slide and sometimes the trigger then works other
times it still won't pull.
I contacted customer service on September 7th. and received a quick reply telling me to give them my address.etc... and they would send me a box to ship it in. I replied the same day with the information
and never received a box. On the 19th of September I wrote again and stated I had never received a box. They responded that they were backed up with the Aug3 project and would get one out as soon as possible.
On October 16th I contacted them again and reminded them that I never received a box to send it in and I was told they would send one out that day. 11 days after that and still no box!!
It has been nearly two months since I was first told they would send me a box to send it in.
I love my Steyr when it actually shoots, but I do not know that I could buy from them again until some changes are made in customer service. They have some new hunting rifles that look awesome, but.....